Welcome to the Top Line Express Shipping Guideline. This comprehensive guide will help you prepare your shipments correctly for smooth, fast, and hassle-free delivery worldwide.
Proper preparation of your shipment is the first and most critical step in ensuring safe delivery. Please follow these guidelines to ensure your cargo is handled efficiently.
All items must be securely packed in strong corrugated boxes or appropriate containers. Use sufficient cushioning material (bubble wrap, foam, air pillows) around each item to prevent movement and damage during transit. Double-box fragile items for extra protection.
Seal all packages using strong packing tape (minimum 2-inch width) along all seams and edges. Each package must have a clear, legible shipping label with the complete sender and recipient address, phone number, and reference number attached to the outside of the box.
Accurately weigh and measure every package before submitting your shipment request. Carriers use both actual weight and volumetric (dimensional) weight — whichever is higher. Volumetric weight is calculated as: Length × Width × Height (cm) ÷ 5000 = Volumetric Weight (kg).
Correct documentation is essential for customs clearance and timely delivery. Missing or incorrect documents can result in delays, additional charges, or shipment returns.
Submit all documents to Top Line Express at least 24 hours before your scheduled pickup. This allows our team to review and verify everything, preventing last-minute customs issues. Our documentation team can prepare all required paperwork for you — just provide us with the shipment and product details.
The following items are strictly prohibited from being shipped through Top Line Express services. Attempting to ship prohibited items may result in shipment seizure, fines, and legal action.
International shipments are subject to import duties, taxes, and customs processing fees levied by the destination country's government. These charges are determined by the customs authorities based on:
Top Line Express can provide estimated duty calculations before shipping. Final duty amounts are determined solely by the destination country's customs authority. Import duties are typically payable by the consignee (receiver) unless otherwise arranged.
| Service | Transit Time | Best For |
|---|---|---|
| Express Courier | 1 – 3 business days | Documents, small parcels, urgent items |
| Air Freight (Standard) | 3 – 7 business days | Medium cargo, time-sensitive goods |
| Air Freight (Economy) | 5 – 10 business days | Cost-efficient air cargo |
| Ocean Freight (FCL) | 15 – 40 days | Full container, bulk cargo |
| Ocean Freight (LCL) | 20 – 45 days | Smaller sea shipments, less urgent |
| Hand Carry | Same day – Next day | Ultra-urgent, high-value shipments |
Transit times are estimates and may vary depending on origin, destination, customs processing, and external factors such as weather or public holidays.
We strongly recommend insuring all shipments, especially high-value or fragile items. Top Line Express offers comprehensive cargo insurance coverage through our trusted insurance partners.
All shipments booked through Top Line Express include complimentary real-time tracking. Once your shipment is dispatched, you will receive a tracking number via email and SMS. You can monitor your shipment's progress by:
Our shipping experts are available to answer any questions and guide you through the entire process. Whether you're a first-time shipper or managing complex global supply chains, we're here to help.
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